Refund and Returns Policy

At Stargazing, we take immense pride in delivering high-quality women's fashion that inspires confidence and elegance. If for any reason you are not fully satisfied with your purchase, we’re here to make your return or refund experience as seamless and delightful as your shopping experience.

Eligibility for Returns

We accept returns within 14 days of receiving your order. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it, including original tags and packaging. Due to the intimate nature of some products, such as bodysuits or undergarments, certain items are non-returnable for hygiene reasons unless defective.

Return Process

To initiate a return, please email us at [email protected] with your order number, the item(s) you wish to return, and the reason for return. Once your request is approved, you will receive instructions on how to send your item back to us. Customers are responsible for the cost of return shipping unless the item was received damaged or defective.

Refunds

Once your returned item is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that it may take additional time for your financial institution to reflect the transaction.

Exchanges

If you wish to exchange an item due to sizing or style preferences, we recommend initiating a return and placing a new order for the desired item. This ensures you receive your preferred style promptly, as inventory may be limited.

Damaged or Incorrect Items

In the rare event that your order arrives damaged or you receive an incorrect item, please contact us immediately at [email protected]. Include clear photos of the product and packaging. We will prioritize resolving such issues swiftly and at no cost to you.

Final Sale Items

Items marked as “Final Sale” are not eligible for returns or refunds unless found to be defective. Please review item descriptions carefully before purchasing.

Need Assistance?

If you have any questions about our Refund and Returns Policy, feel free to contact our support team at [email protected]. We’re here to help you shine.